Experience Quality Cleaning Services

🔒 Privacy Policy

Last updated: October 2025

1. Introduction

At ISMA Cleaning Services (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.ismacleaningservices.ca], contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name

• Phone number

• Email address

• Address or service location

• Payment details (processed securely via third-party providers)

Non-Personal Information:

• Browser type and version

• Device information

• IP address and general location

• Pages visited and time spent on our website

3. How We Use Your Information

We use your information to:

• Provide cleaning services and respond to booking requests

• Send quotes, invoices, and service confirmations

• Communicate about your appointments or inquiries

• Improve our website, services, and customer experience

• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Sharing Your Information

We may share limited information with trusted third parties who help us operate our business (e.g., payment processors, website hosting, email communication tools). These providers are bound by confidentiality and data protection agreements.

We may also disclose information if required by law, regulation, or a valid legal process.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. Our website uses secure SSL encryption, and payments are processed through reputable, PCI-compliant platforms.

6. Your Rights

You have the right to:

• Access and request a copy of your personal data

• Correct inaccurate information

• Withdraw consent (where applicable)

• Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at info@ismacleaningservices.ca.

7. Cookies

Our website may use cookies to improve user experience, analyze traffic, and remember your preferences. You can disable cookies through your browser settings, but some site features may not function properly.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

ISMA Cleaning Services
Fort McMurray, Alberta, Canada
📞 780.800.8366
📧 info@ismacleaningservices.ca
🌐 www.ismacleaningservices.ca